Support

How can we help?

Most setup problems are one of the first three below. Otherwise email [email protected] — one developer, every message read.

First-time setupInstall the extension, pick the camera. Camera not showing upThree fixes, in order. Upgrade & restorePro, Pro+, and Restore Purchases.

Getting started

WarmCam lives in the menu bar. After installing from the Mac App Store:

  1. Click the WarmCam icon in your menu bar (top-right) to open the panel.
  2. Click Install Extension. macOS asks you to approve the camera extension in System Settings → Privacy & Security (Login Items & Extensions on macOS Sequoia).
  3. Click Get Started, then Start Camera.
  4. In your video app, open the camera selector and pick “WarmCam”.
  5. Turn on Auto-Enhance, or fine-tune skin, tone, looks, and blur yourself.

WarmCam doesn’t appear in my video app

The camera extension usually didn’t finish installing. Try these in order:

  1. System Settings → General → Login Items & Extensions → Camera Extensions — confirm “WarmCam Camera” is enabled.
  2. Quit and reopen the video app. Some cache their camera list.
  3. Reboot. Camera Extensions sometimes need one to register, especially right after install.

The virtual camera shows a black frame

WarmCam has to be running for the virtual camera to produce frames. Check the menu bar icon is there and the panel says “Camera active”.

Still black? macOS may have revoked camera access. Check System Settings → Privacy & Security → Camera and make sure WarmCam is enabled.

The enhancement controls are greyed out

Skin smoothing, color tone, looks, background blur, and anti-glare are part of Pro. The free tier includes one-click Auto-Enhance; upgrade from the menu bar panel or Settings to unlock the individual controls and remove the watermark.

How do I remove the watermark?

Open the panel and tap Upgrade to Pro — $14.99. It’s a one-time purchase on your existing Apple ID. The watermark disappears immediately and all controls unlock.

Bought Pro on another Mac with the same Apple ID? Click Restore Purchases in Settings.

What’s the difference between Pro and Pro+?

Pro ($14.99) unlocks every control and removes the watermark. Pro+ ($24.99) adds custom .cube LUT import and per-app presets. If you don’t need those, Pro is all you need.

Importing a custom LUT (Pro+)

Settings → Custom LUT → Import .cube file. Choose a 3D LUT with a size up to 33. It’s copied into WarmCam’s local storage and applied immediately; remove it any time from the same panel.

Per-app presets (Pro+)

Tune your look while an app (say, Zoom) is in front, then in Settings → Per-App Presets click Save current settings for Zoom. Next time that app comes forward, WarmCam applies the saved look and reverts to your manual settings elsewhere.

Refunds

Refunds are handled by Apple. Visit reportaproblem.apple.com within 90 days, sign in with the Apple ID you bought with, and request a refund for WarmCam Pro or Pro+. Apple typically responds within 24–48 hours.

Uninstalling completely

Drag WarmCam.app to the Trash. Then System Settings → General → Login Items & Extensions → Camera Extensions, click the (i) next to “WarmCam Camera”, and choose Remove Extension.

Compatibility

WarmCam requires macOS 13 (Ventura) or later — it’s built on the Camera Extension framework Apple introduced there. It ships as a Universal Binary for Apple Silicon and Intel.

Bug reports and feature requests

Email [email protected] with:

  • Your macOS version (Apple menu → About This Mac)
  • WarmCam version (Settings panel)
  • What you were doing when it happened
  • Any error messages you saw

Replies may take a day or two — but every email gets read.