Support

Need a hand? Read on, or email [email protected].

Getting started

WarmCam lives in the menu bar. After installing from the Mac App Store:

WarmCam doesn’t appear in my video app

This usually means the camera extension didn’t finish installing. Try this in order:

The virtual camera shows a black frame

WarmCam needs to be running for the virtual camera to produce frames. Check that the WarmCam icon is in your menu bar and the camera is started (the popover should say “Camera active”).

If WarmCam is running and you still see black: macOS may have revoked camera access. Check System Settings → Privacy & Security → Camera and make sure WarmCam is enabled.

The enhancement controls are greyed out

Skin smoothing, color tone, looks, background blur, and anti-glare are part of WarmCam Pro. On the free tier you can use one-click Auto-Enhance; unlock the individual controls (and remove the watermark) by upgrading to Pro from the menu bar popover or Settings.

How do I remove the watermark?

Open the WarmCam menu bar popover and tap Upgrade to Pro — $14.99. The purchase is one-time and uses your existing Apple ID. After purchase, the watermark disappears immediately and all enhancement controls unlock.

If you previously bought Pro on another Mac under the same Apple ID, click Restore Purchases in Settings.

What’s the difference between Pro and Pro+?

Pro ($14.99) unlocks every enhancement control and removes the watermark. Pro+ ($24.99) adds two power-user features on top: importing your own custom .cube LUTs, and per-app presets that apply a chosen look automatically based on which app is in front. If you don’t need those, Pro is all you need.

How do I import a custom LUT? (Pro+)

In Settings → Custom LUT, click Import .cube file and choose a .cube file (3D LUT, size up to 33). It’s copied into WarmCam’s local storage and applied immediately. You can remove it any time from the same panel.

How do per-app presets work? (Pro+)

Tune your look while a particular app (say, Zoom) is in front, then in Settings → Per-App Presets click Save current settings for Zoom. The next time that app comes to the foreground, WarmCam applies the saved look automatically and reverts to your manual settings elsewhere.

How do I get a refund?

Refunds are handled by Apple, not by us. Visit reportaproblem.apple.com within 90 days of purchase, sign in with the Apple ID you bought with, and request a refund for WarmCam Pro or Pro+. Apple typically responds within 24–48 hours.

How do I uninstall WarmCam completely?

Drag WarmCam.app from your Applications folder to the Trash. Then open System Settings → General → Login Items & Extensions → Camera Extensions, click the (i) info icon next to “WarmCam Camera,” and choose Remove Extension. The camera will disappear from all video apps.

Does WarmCam work on macOS 12 or earlier?

No. WarmCam requires macOS 13 (Ventura) or later because it uses the Camera Extension framework, which Apple introduced in macOS 13.

Does it work on Apple Silicon and Intel?

Yes — WarmCam ships as a Universal Binary that runs natively on both architectures.

Bug reports and feature requests

Email [email protected] with:

I’m a solo developer, so replies may take a day or two — but every email gets read.